Privacy Policy
usa.surron (Hangzhou Qiulong Technology Co., Ltd.) – Privacy Policy
Hangzhou Qiulong Technology Co., Ltd. (referred to as “Qiulong” or “USA SUR-RON”) respects and protects your personal information. This Privacy Policy explains:
What personal information we collect
How we use it
Who we share it with
How we protect it
Your rights and choices
Please read this policy carefully before using our products or services. By using our services, you agree to this Privacy Policy.
1. Our Role
We act as the data controller, meaning we decide why and how your personal information is collected and used. We may also work with authorized dealers and service providers to collect and process this information on our behalf.
2. Information We Collect & How We Use It
We only collect the information needed to provide you with our products, services, and support. This may include:
2.1 Account Registration
What we collect: Email address, username, and password
Why: To create and manage your account in our app
Optional: Profile picture and signature (not required for using the app)
2.2 Vehicle Binding
What we collect: Vehicle identification code
Why: To link your bike to your account for accurate service
2.3 Vehicle Data
What we collect: Battery status, dashboard info, technical data, and safety alerts
Why: To provide accurate app features and ensure product safety
Note: If you disable data collection, some app features (like vehicle status) will not work, and certain updates or warnings may not reach you
2.4 Charging & Fault Data
What we collect: Charging voltage, fault codes, and related system data
Why: To diagnose issues and provide timely service
2.5 Location Data (Special Category)
What we collect: GPS location of your vehicle (when using theft recovery or route history features)
Why: To provide navigation, theft recovery, and tracking features
Your choice: You can turn off location sharing or delete stored history at any time
2.6 Navigation Services
What we collect: Location data (shared directly with Amap, Baidu Maps, or Google Maps)
Why: To provide map navigation
Note: Location is processed according to each provider’s privacy policy. You can switch to another map provider or disable location sharing in the app.
2.7 Shopping Features
What we collect: Name, phone number, shipping address, order details
Why: To process and deliver your order
2.8 Social Features
What we collect: Text, photos, videos, comments you upload
Your choice: You can delete this content anytime
2.9 Device Information
What we collect: Device model, OS version, IMEI, MAC address, network details, IP address, location, and related technical info
Why: To ensure security, prevent fraud, improve services, and deliver push notifications
2.10 Log Data
What we collect: Browsing history, clicks, search queries, IP address, browser type, operator info, language, and time of access
Why: To improve services and detect technical issues
Note: This data is anonymized unless linked to your personal information
3. How We Use Your Information
We may use your information to:
Personalize your experience
Provide products, services, and customer support
Process and ship your orders
Send updates, promotions, or service notifications (you can opt out)
Improve our website, app, and products
Verify your identity and prevent fraud
Conduct market research
Comply with legal requirements
4. Data Retention
We keep your data only as long as necessary. Examples:
Navigation data: kept for the duration of the session
User account data: kept for up to 5 years after your last use or until you request deletion
5. Sharing Your Data
We never sell your personal data. We may share limited data with:
Authorized dealers (for service and support)
Logistics providers (for order delivery)
Map providers (for navigation)
We only share the minimum information needed for the service.
6. International Data Transfers
Your account data is stored on servers in Germany. Some employees in China may process this data. When transferring data internationally, we use EU-approved safeguards like standard contractual clauses.
7. Data Security
We protect your data using:
Encryption during transmission and storage
Access controls (only authorized staff)
Regular system security reviews
8. Your Rights
Depending on your location, you may have the right to:
Withdraw consent
Access your data
Correct inaccurate data
Request deletion (“right to be forgotten”)
Restrict processing
Request data portability
Object to certain processing
You can exercise these rights by contacting us at sales@usa-surron.com
9. Policy Changes
We may update this Privacy Policy from time to time. If we make significant changes, we’ll notify you via the app or email.
10. Contact Us
Email: sales@usa-surron.com
11. Complaints
If you believe we haven’t handled your data properly, you have the right to contact your local data protection authority.
12. Data Processing Location
Most of our systems are based in Hong Kong, China, where data laws may differ from your region. By using our services, you agree to this processing.
